Understanding the value you receive and respecting the professionals who serve you
99% of technicians are good people with skills you don't have and good intentions to help you get your HVAC problems resolved.
There is a tendency with consumers to call a technician to their house and then when the diagnosis and solution comes with a pricetag, the technician is criticized and verbally abused.
We all know when we call an expert out to our houses to diagnose an issue and give solutions there is going to be a bill. So let's talk about what you should actually expect for your money.
When you pay for a service call, here's exactly what you should receive:
A complete assessment of any and all problems that currently exist or could be a problem in the immediate future.
Individual estimates for each problem/solution with detailed notes on the invoice that match.
Pictures of anything they see so you and others in the company can "see what they saw."
Even if it doesn't feel good to hear, you deserve honest information. We're the doctors giving you the bad news.
I guarantee you it costs the company a lot more to get you that information than you paid for it.
The company then hopes you will make an informed decision and hire them to get it fixed. That's when the company makes money.
Oh, and by the way, on average, the company pockets about 3-5% of what you paid!
The next time you get mad at the tech for doing his/her job and providing you with exactly what you needed.